Responsibilities:

• Overall responsibility for the Infrastructure team
• Coach, develop and supervise the Infrastructure team
• Responsible for the operation and support of the bank’s IT infrastructure : including data centers operations, server and network management, desktops, and security administration of access control
• Managed Secondment service delivery for data centre operations, infrastructure support and  desktop support services to the bank’s satisfaction
• Focus on the quality of service delivery including up-time, support responsiveness, and appropriateness of solution to problems
• Direct activities to resolve hardware and software problems in a timely and accurate fashion
• Monitor the performance  through defined metrics and SLA reports
• Validate technical solution proposed by project teams/vendors and make appropriate recommendations to management
• Cooperate with outside consultants as appropriate for independent security audits
• Ensure the establishment, update and testing of disaster recovery procedures and plans
• Keep abreast of technology developments and capabilities and proactively make recommendations where necessary

• University Degree in IT or IT related discipline
• At least 12 years working experience in IT service management preferably in banking industry
• Good understanding and technical knowledge of current IT infrastructure technologies and how they interact with business operations
• Experience in supervising technical staff in IT infrastructure and data centre operations support
• Familiar with best practices in IT service management (e.g. ITIL)
• Experience in IT outsourcing and vendor  management
• Able to create a positive and professional business relationship with internal and external clients
• Self motivated, able to meet tight deadlines and make decisions independently
• Able to communicate technical concepts to a broad range of technical and non-technical staff (including senior management)
• Good command of both written and spoken English, Cantonese and fluent Mandarin is a must

Interested candidates, please forward your resume in WORD format to [email protected] quoting reference 'HS_HOI1122' in the subject line

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