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JOB OPENING

 
Customer Services Manager
Ref. Code. n04
 
     
 


Responsibilities:

 

 
  • To head the customer services department, with focus on service enhancement, complaint management, and crisis management
  •  To develop and deliver strategic service planning to enhance customer satisfaction, service standard and maintain customer relationship
  • To manage the complaint handling team, and propose preventive measures
  • To analyze customer behavior and develop strategies to meet their expectations accordingly
    
  • To handle crisis and provide necessary assistance to tour leaders overseas, so as to develop precautionary measures in crisis management 

 


Requirements:

 

 
  • University graduate
  • Solid experience in the customer services field with minimum 3 years at managerial level, preferably in retail or servicing industry
  • Good ability in linking business strategies with appropriate customer services development initiatives
  • Excellent supervisory and leadership skills
  • Assertive and pro-active with good problem solving skills
  • Analytical with excellent interpersonal and communication skills at all levels
  • Candidate with less experience will be considered as Assistant Customer Services Manager

 

Interested candidates, please forward your resume in WORD format to hr@wallsp.com quoting reference 'n04' in the subject line

 

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