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Responsibilities:
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To head the customer services department, with focus on service enhancement, complaint management, and crisis management
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To develop and deliver strategic service planning to enhance customer satisfaction, service standard and maintain customer relationship
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To manage the complaint handling team, and propose preventive measures
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To analyze customer behavior and develop strategies to meet their expectations accordingly
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To handle crisis and provide necessary assistance to tour leaders overseas, so as to develop precautionary measures in crisis management
Requirements:
- University graduate
- Solid experience in the customer services field with minimum 3 years at managerial level, preferably in retail or servicing industry
- Good ability in linking business strategies with appropriate customer services development initiatives
- Excellent supervisory and leadership skills
- Assertive and pro-active with good problem solving skills
- Analytical with excellent interpersonal and communication skills at all levels
- Candidate with less experience will be considered as Assistant Customer Services Manager
Interested candidates, please forward your resume in WORD format to
[email protected]
quoting reference 'n04' in the subject line
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