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Responsibilities:
- Develop sales strategies so as to lead the team to achieve business goals and sales target.
- Resources planning to flexibly allocate manpower according to call traffic and meet sales targets
- Supervise the Managers to perform proper team and sales management
- To lead, motivate, and monitor performance of the team to maximize productivity via e.g. call monitoring, coaching, training programs and feedback sessions
- To ensure product knowledge, selling skills and servicing standards of the team are up to acceptable level
- To develop/review and implement proper control and effective workflow in accordance to the Bank’s guideline
- Prepare statistical and analytical reports to facilitate manpower resources planning and sales planning
- Provide feedback and recommendations on new products and marketing programs
Requirements:
- At least 6 years solid call centre experience in banking or financial institution of which 3 years at supervisory level
- Good understanding of local banking practice and regulations
- Hand-on experience with unsecured lending products and operation workflow would be an advantage
- Excellent communication and presentation skills
- Strong leadership and people management skills, self-motivated, sales and result oriented
Interested candidates, please forward your resume in WORD format to
[email protected]
quoting reference 'VPT-0704W' in the subject line
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